Returns

Every Hadaya customer should wear a smile with their Hadaya. If you have a concern about your piece, please contact us first with your order number and what happened.

Customized pieces cannot simply be replaced, but we do our best to find a creative solution for each customer. Sometimes that may include remaking the piece. We will discuss the options with you. This does not affect your statutory rights.

For an agreed return or exchange, please follow these steps:

  1. Contact us and notify that you would like to return your item/s.
  2. Send your item/s with original packing materials, and original invoice to:
    Hadaya
    91 Hayehudim st'
    Old city
    Jerusalem 9751911
    Israel
    Orders Less than $500: Ship your package by USPS, or any simple form of shipping
    Orders More than $500: Ship your package by USPS Registered Mail with insurance for the full value.
    We are not responsible for items lost or damaged while shipping. You will receive the return shipping address by email.
  3. After we receive your package, we will verify the condition & authenticity of the returned item/s.
  4. A refund or customer credit (for exchanges) will be issued within 7 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

Returns and Exchanges are subject to the following restrictions:

  • Invoice (or other verification we may choose to accept) must accompany the returned item.
  • The item must be returned in its original condition, unaltered in any way.
  • Non-insured packages with value more than $500 may be returned to sender.
  • Shipping charges are not refundable.
  • Items that have been worn and damaged due to client negligence cannot be returned.
  • For special orders and personally engraved pieces, please contact us before sending anything back so we can discuss a solution for your case.